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BULL Reina Isabel & Spa

Privacy policy

According to the current legislation on General Data Protection Regulation (GDPR), we inform you that the personal data you provide by filling in the electronic registration in this page will be collected in files whose responsible is:

BULL HOTELS, SLU

By virtue of the provisions of said legislation, the holder of personal data may exercise his rights of access, rectification, delete, opposition, treatment limitation, data portability and not being subject of automatized individual decisions, including the preparation of profiles, writing to:

BULL HOTELS, SLU
Dirección: C/Alfredo L. Jones, 40 35008 Las Palmas de Gran Canaria

or by email to the email address of administracion@bullhotels.com indicating in the subject the title 'General Data Protection Regulation'.
The fact of not registering the personal data required in the form as mandatory, could cause that we cannot proceed with your request.

The accommodation BULL Reina Isabel & Spa uses Neobookings booking software as the responsible of the processing and storage of your personal data and reservations in its servers whose responsible is:

NEOBOOKINGS, S.L.
C/ Menéndez Pidal, 14
07820 Sant Antoni de Portmany (Ibiza)
NIF: B-57298010

You can request information about your data by emailing at datos@neobookings.com. To delete or modify your data you should contact administracion@bullhotels.com.

Furthermore, accepting this legal warning, you are recognizing that the information and personal data collected are accurate and truthful.
The collection of your personal data is done with the purpose of making reservations in our business, offer you the accommodation services and giving you other products and services advertisements, warning and offers and information of general interest.

We also inform you that our server will send to your computer a file ('cookie'), which will give us information about the chosen language and other navigation options of the pages you visit through this website. However, you have the possibility to configure your computer in a way that rejects the installation of these 'cookies'.

BULL HOTELS, SLU and Neobookings, S.L. make a commitment to treat your personal data in an absolutely confidential way and to use them only for the purposes indicated.

We inform you that BULL HOTELS, SLU and Neobookings, S.L. has adopted the legally required security measures in its facilities, systems and files required by the legislation on data protection. Furthermore, the person in charge of the file guarantees the confidentiality of the personal data, although personal data and any other information that is in their power or accessible through their systems could be shared to the competent public authorities in case it is required in accordance with the applicable legal provisions.

The owner of the data responds, in any case, the veracity, accuracy, validity, authenticity and relevance of the personal data provided.

Legal Information

According to the provisions of article 10 of Law 34/2002, on the Information Society and Electronic Commerce Services, all our clients, users and visitors are informed about the legal information related to the company that owns the web located at the Internet address:

http://www.bullhotels.com/hoteles/hotel-reina-isabel

Corporate name: BULL HOTELS, SLU
Official adress: Dirección: C/Alfredo L. Jones, 40 35008 Las Palmas de Gran Canaria
Fiscal ID (Legal Identifying code): B76315829

Cancellation conditions

Cancellation penalty

Booking conditions

Children must be the same age provided on the day of check-in. Otherwise prices may vary.

100 percent of the first night could be charged on the day of booking.

DATA PROTECTION INFORMATION.

Responsible: BULL HOTELS (and Bull Hotels companies -www.bullhotels.com/condiciones-legal-) - C / Alfredo L. Jones, 40, 35008 (Las Palmas de Gran Canaria); bullhotels@delegado-datos.com. Purposes: Manage your stay and associated services, maintain a historical record of clients for future stays and send you commercial information about our promotions, offers and services, including by electronic means. Legitimation: Service contract, legitimate interest in informing clients and providing future stays and consent for the use and publication of images. Transfers: Between the companies of GRUPO BULL HOTELS, travel agencies or other operators or third parties for the booking and management of excursions and other activities and / or additional services contracted, to the Forces of the authority by legal obligation and other legally provided. Conservation: Your data will be kept during your stay and as long as you maintain the relationship as a customer. Commercial shipments: until you request the withdrawal. Images: unless otherwise indicated, they will be kept while they are published in the media described. Rights: You have the right to oppose the processing of your image and to request access, rectification, deletion, opposition, limitation of processing and the portability of your data at all times by addressing the data of the Responsible. In case of divergences, you can file a claim with the Data Protection Authority (www.agpd.es).

Loyalty Offer

Purposes: To manage and process your reservation and, where appropriate, to guarantee its payment. If you agree, we will send you commercial and advertising communications from the companies of the BULL HOTELS group, including by electronic means. If you tick the box, register them in our loyalty programme for the application of discounts and receive information about exclusive advantages and about BULL HOTELS companies, including by electronic means. Rights: You can withdraw your consent at any time, as well as access, rectify, delete your data and other rights in bullhotels@delegado-datos.com. Additional Information: Privacy Policy.

IMPORTANT: BULL HOTELS informs that your image (photograph and / or video) can be captured during the shows organized by the hotel and / or during your stay in the same for publication on the website, social networks, catalogs or other means of communication . If you do not wish to appear in these publications, please expressly inform them at the beginning of the show and / or, request it at Reception.

[ ] I do not wish to receive commercial information from GRUPO BULL HOTELS

Bull Friends

Join our bull friends club for the best discounts!

The best price, guaranteed
10% stays discounts
5% discount on spa treatments
5% discount on late check out*

...And much more!

*subject to availability

Conditions

Exclusive discounts on bookings made on our website
Loyalty Offer (hereinafter the program) is a loyalty program, owned by the company HOCISA REINA, S.L.U (CIF: B76315829)

USERS / BENEFICIARIES:
Individuals over the age of 18 may benefit from the program's exclusive discounts by accepting these program terms.

PURPOSE OF THE PROGRAM
The purpose of the program is to reward and/or reward the guests of the Hotel. To do this, the customer who wishes to do so will only have to indicate that they want to 'Enjoy the EXCLUSIVE discounts of the loyalty program' by ticking the box during the booking process.
The establishment informs the user/beneficiary that the purpose will only be the application of the discounts offered and the advantages expressed in this section, as well as to be able to inform our customers of the exclusive advantages and discounts linked to our loyalty program, as well as products, services and other offers, discounts and promotions of the hotel establishments managed by BULL HOTELS.
Booking through this modality will imply the express acceptance of the conditions of this program.
REQUEST TO WITHDRAW FROM THE PROGRAM
At any time, the user/beneficiary may unsubscribe as a holder of the LOYALTY OFFER program. To do so, the user/beneficiary must communicate it in writing by email to bullhotels@delegado-datos.com.

REQUEST TO WITHDRAW FROM THE PROGRAM
At any time, the user/beneficiary may unsubscribe as a holder of the LOYALTY OFFER program. To do so, the user/beneficiary must communicate it in writing by email to bullhotels@delegado-datos.com.

INFORMATION ON DATA PROTECTION BULL HOTELS LOYALTY PROGRAMME
In compliance with the Personal Data Protection regulations (the General Regulation (EU) 2016/679 on the Protection of Personal Data and the Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights), we inform you that your data will be incorporated into the Customer databases of the BULL HOTELS chain (Hotels in Gran Canaria | Bull Hotels. Official website), to process your registration as a user/beneficiary and manage the services associated with our loyalty programme so that you can benefit from all its advantages, as well as to keep you informed, including by electronic means, of all the discounts and exclusive promotions to which you can take advantage and also about the products and services of the hotels of the BULL HOTELS group.
RESPONSIBLE: BULL HOTELS (see companies in: Bull Hotels Privacy Policy); Alfredo L. Jones 40, 35008 de Las Palmas de Gran Canaria.
Contact Data Protection Officer (DPO): bullhotels@delegado-datos.com.
Purposes: To register you as a user/beneficiary in our loyalty programme for the application of the discounts offered and the advantages expressed in the section 'Purpose of the programme', to keep you informed of the exclusive advantages and discounts of the programme, as well as to send you communications with commercial and advertising information about other products, services, activities, offers and discounts of BULL HOTELS establishments, including by electronic means.
Legitimation: Consent of the interested party when subscribing to the loyalty programme and application of the conditions for applying the discounts and to be able to inform our customers of the advantages of the programme, the exclusive discounts and the products and services of the BULL HOTELS companies.
Recipients: No assignments are foreseen, except for those provided for by law.
Storage: For the duration of the relationship with the client and, once it has ended, for the periods required by law to meet any liabilities. Commercial data: Until you request cancellation.
Rights: You can unsubscribe from the submissions, as well as withdraw your consent and exercise your right of access, rectification, deletion, portability, limitation and opposition by contacting the data controller. In case of discrepancies, you can file a complaint with the Data Protection Agency (Agencia Española de Protección de Datos | AEPD).

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